Customer Service
- Shipping & Delivery
- Shipping...Method of delivery is via UPS Ground. All shipments to Canadian or Puerto Rico addresses will be charged a $15 service charge for additional paperwork. We do not ship outside of the USA or Canada.
- Shipping Calculation...Shipping cost is based on weight and zip code.
- Delivery Time...Delivery times are based on how long it takes after it leaves our hands. The time it takes to process the order, usually 1-3 days, should be added to the delivery time. Longer processing times, for personalized items and such, will be shown in the item’s description.
- Do You Ship Internationally? At this time, Premier Wedding Favors only ships within the US. and Canada.
- Shipment Tracking...you can track your package with your tracking number at www.ups.com
- Damages
- Damages…Some occasional damage is inevitable. We will issue credit or send you replacements, but please allow enough time to receive the replacements via UPS ground service. We cannot be responsible for any air charges necessary to get you the replacements in time for your event. All damage or shortage claims must be made within 4 days of receiving the merchandise. NO CLAIMS WILL BE ACCEPTED AFTER 4 DAYS
- Returns
- Returns… If you need to return merchandise for any reason (for example, the affair gets canceled), we will take back the merchandise up to 30 days after the date that we ship it. We do not accept returns of individual pieces or partial orders.
- The merchandise must be in the original condition and packaging, so that we can put it back in stock and re-sell it. We will credit you for the value of the merchandise (only-round trip freight must be at your expense). Sorry, but we cannot offer this service if the item has been discontinued, samples are available for the favor, or on any personalized items. This policy applies only to complete orders. We do not accept returns on individual pieces or partial orders. You must request an RMA number from our Customer Care Center by contacting us. You must send your package back via UPS with delivery confirmation receipt so that we can insure proper credit to your account.
- Request for damages and returns must be submitted to us immediately. We must be notified first before returning any items. All claims for damaged, defective or missing product(s) must be filed with Premier Wedding Favors within 4 business days of receiving your order. Please call our customer service department to initiate a claim. Please note that Premier Wedding Favors is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier (UPS). However, we will be happy to assist you in filing a claim with the shipping carrier.
Should a Call Tag be issued to pick up items from you and the shipping carrier (ie, UPS, FedEx) is unsuccessful to do so, you will be charged the full amount for that merchandise and/or a Small Claims Civil Suit will be filed in your County.
- Unclaimed and Refused Shipments…Unclaimed shipments that are returned to Premier Wedding Favors will be assessed a 20% restocking fee, the cost of shipping will be forfeited, the customer will be contacted by email only and given the option of a refund minus the restocking fee or reshipping at cost of shipping plus the restocking fee. Unclaimed packages that are returned due to Premier Wedding Favor’s error will be reshipped free of charge. Refused packages that are returned to Premier Wedding Favors will be assessed a 50% restocking fee, shipping will be forfeited, and the item will be removed from the order. The customer will be contacted by email only.
- Missed Events…We do not offer refunds on missed events. It is the customers responsibility to place their order in plenty of time before the event. Please allow enough time for processing and shipping before your event.
-